freepick Casino & Sportsbook Data Care and Privacy Notice

This page describes what we collect when you use freepick and how we keep that data protected while operating services where local law permits.

We explain our approach to account data, KYC documents, payment records and session logs so you can understand how we handle information related to sports, live casino and slot activity.

Our aim is to describe the types of data we process, the reasons we process it, and how we keep it secure for users who access freepick services from locations such as JakartaSurabaya and Bandung

Details we keep on freepick accounts

We collect basic account details when you register and verify with us, including name, email address, mobile number and date of birth as required for identity checks.

We store verification documents and KYC data only to support account verification and withdrawal review. Our KYC handling includes scanned IDs, selfie checks and document expiry tracking when necessary to meet compliance and fraud-prevention needs.

We retain transactional records of deposits and withdrawals, payment method identifiers and timestamps for reconciliation with payment rails such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and bank rails (mobile banking, local payment, online payment, e-wallet).

We log gameplay and wagering-related events for system integrity, scheduled tournament participation, and dispute resolution; these logs may reference activity in games such as Aviator, Sweet Bonanza and Gates of Olympus and events including Liga 1 and Piala AFF

Key takeaways

  • We limit KYC document use to verification and withdrawal checks.
  • We share data only with contracted processors and where required by law.
  • We offer standard controls for cookie and session management.

We collect device and connection data such as IP address, device type and browser agent to detect abuse and to keep sessions secure. Our servers may sit outside your jurisdiction for operational reasons; we apply contractual safeguards when data crosses borders.

We record customer support interactions, including messages you send during account recovery and verification, to improve our service and to maintain an audit trail for account requests.

Our freepick privacy policy and data handling

We process personal data for the purposes of account management, KYC verification, payment processing, fraud prevention and dispute resolution. Our legal bases include contract performance and legitimate interest where permitted.

We share data with third-party processors who provide hosting, payment gateway, KYC, and live-dealer streaming services. Our agreements require those providers to follow security controls and to process data only on our instructions.

We secure data using transport encryption (TLS), database access controls and operational monitoring. Our teams apply role-based access so only authorised staff can view KYC documents and sensitive account records.

We operate identity verification and two-step account checks during account recovery and withdrawal review. Our verification steps may require you to submit documents and to confirm identity via available channels.

We use cookies and similar technologies to maintain sessions, remember language and manage authentication. Our cookie handling supports service functionality and basic analytics; you can control some cookie settings through your browser.

Rights and requests on freepick

We respond to access, correction and deletion requests submitted through our support channels. Our support team documents each request and follows verification steps before making account changes.

We keep data for as long as necessary to fulfil legal obligations, resolve disputes, enforce agreements and support safe operation of services such as tournaments around events like Piala Indonesia and Liga 1.

Contact and local context

We provide customer support in multiple languages during our operating hours and we log enquiries to track resolution. Our help pages cover payment questions for rails including DANA, e-wallet and mobile banking and common verification topics for holidays and busy periods such as Idul Fitri and Idul Adha.

We advise users in regions such as Medan and Semarang to check local law before using services, since access is allowed only where applicable law permits.

Our final note: We review this policy periodically and publish updates to reflect changes in services, payment partners or regulatory requirements. Our updates list includes dates and summary notes for transparency.

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