freepickLegal Notice

Over non-specific info of digital transactions in Indonesia now use one or more e-wallets such as DANAe-wallet or mobile banking, a trend that shapes how online services verify and settle payments. We at freepick present this legal notice to explain how our service is made available, what responsibilities users hold, and how we handle requests related to accounts and compliance.

Our approach focuses on account eligibility, document verification, and jurisdictional gates. We describe the boundaries of access (available only where local law permits), the steps we take when processing identity documents, and how disputes or legal enquiries can be raised with our team. This page does not offer contractual advice; it records our operational policies and points of contact for legal concerns.

Key takeaways

freepick services are available only in jurisdictions where local law permits.
Users must verify eligibility and provide KYC documents for account actions.
For legal enquiries, contact our designated legal team via the channels below.

Details — freepick legal scope

We do not offer our services in jurisdictions where online wagering is prohibited or where our operations would breach local regulation. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction, including any restrictions that may apply in cities such as JakartaSurabaya, or Bandung.

Account eligibility at freepick requires that an individual is able to lawfully access the services in their country or region. We undertake identity verification (KYC) when required for account activation, transaction review, or withdrawal processing. Documents supplied for verification are used strictly for the purposes set out in our privacy policy and compliance procedures.

Payment rails we accept and reference include local options such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and major banking rails including mobile banking, local payment, online payment and e-wallet. Where a payment method is not available or suspended due to local restrictions, we will communicate supported alternatives during normal service messages and account notices.

Note: We do not design this notice to substitute for legal advice. If you need jurisdiction-specific guidance, consult a qualified advisor in your jurisdiction.

Jurisdictional access: We restrict access to the services of freepick where applicable law prohibits online wagering services. Access may be blocked or limited in certain regions, and we will not process transactions that contravene local regulation.
KYC and verification: We may request identity documents, proof of address, and other information to confirm identity for account verification or withdrawal review. Documents are stored and processed in line with our privacy commitments.
Account actions: We reserve the right to suspend or restrict accounts if required by law, court order, or suspected fraud. Appeals and document re-submission steps are handled by our support and compliance teams.

Policy — freepick compliance and contact

Our internal policy describes how we process personal data, evaluate KYC documents, and coordinate with payment partners for settlements. We implement technical safeguards such as encryption and access controls to protect data in transit and at rest, and we retain records in accordance with applicable legal requirements and our retention schedule.

When a legal enquiry arises—such as a request from a regulatory authority or a formal notice related to content or transactions—freepick has an internal escalation and legal intake process. Legal enquiries should be submitted through our official channel listed in the contact section of your account or by email to our designated legal address. We respond to properly formatted legal requests and provide the necessary points of contact to proceed.

Events and schedules that affect availability (for example major national holidays such as Idul Fitri or Idul Adha, or region-specific events tied to Liga 1 or Piala AFF match windows) may impact support response times or payment settlement timing. We advise users to plan account verifications and withdrawal requests with these periods in mind.

1

Submit verificationStep 1

Upload required documents via your account area. We will confirm receipt and next steps.
2

Compliance reviewStep 2

Our compliance team reviews documents and notifies you if further information is needed.
3

ResolutionStep 3

Once verification is complete we will update account status and proceed with eligible requests.

To contact our legal team about a formal request, use the legal contact link in your account area. For service questions or document resubmission, our support channels provide guidance in multiple languages during regular business windows. We aim to be transparent about processing, retention, and the legal basis for any action we take with accounts or transactions.

We at freepick maintain these policies to align with applicable law and to ensure predictable handling of verification, payment rails (including DANA and others), and disputes related to match events such as Liga 1 or Piala Indonesia. Users remain responsible for confirming that their use of the service complies with local rules and for raising legal enquiries when needed.